Before your appointment, we kindly ask that you take a moment to review our spa policies regarding cancellations, late arrivals, and guidelines. Understanding these policies helps us provide the best experience for all of our clients. If you have any questions, feel free to contact our team—we’re happy to help!
New clients must always have a credit card on file in order to schedule an appointment.
We accept all major credit cards, Care Credit, or cash.
We have a 24-hour cancellation and no-show policy for all appointments. Cancellations without a 24-hour notice will incur a $50 fee. This fee will be charged to the credit card on file. Clients incurring short-notice cancellation or no-show fees will need to secure future appointments with a 50% deposit.
We understand that life happens! However, to respect the time of all our clients & providers, we kindly ask that you arrive at least 5-10 minutes before your scheduled appointment to complete any necessary paperwork or prep.
This policy ensures we can provide the best experience for every guest. Thank you for understanding and valuing our time as much as we value yours!
At our practice, your safety and comfort are our top priorities. To help ensure the best possible experience during your treatment, we kindly ask that children do not accompany you into the treatment rooms. Thank you for your understanding and cooperation.
At Essence Med Spa, we strive to ensure your satisfaction with our services. However, please note the following regarding refunds:
• Once services are purchased, they are non-refundable. However, unused service values can be applied as a credit toward other services at our spa.
• Skin care product sales are final.
• All injectable treatment sales are final; refunds or credits cannot be offered once treatment is completed.
By entering your phone number, you are agreeing to receive text messages from us. Message rates may apply. You can reply STOP at any time to opt out.
No mobile or email information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We reserve the right to require payment in full at the time of booking for any client(s) that repeatedly violate the above policies. In this event, if a client proceeds to no-show or cancel less than 24 hours in advance, 100% of the service fee will be charged to the credit card on file. The client will then be dismissed from future services at Essence Med Spa.
You will receive a confirmation message and a reminder text before your appointment. If you need to make any changes, please contact us as soon as possible to avoid cancellation fees.
If you have any questions or need clarification on our policies, please feel free to contact us at (402) 463-4004. We are here to help!
