Policies
Please review our policies below.
New Clients
New clients MUST ALWAYS have credit card on file in order to schedule an appointment.
24-Hour Cancellation
We have a 24-hour cancellation and no-show policy for ALL appointments. We value our clients and their time just as much as we value our staff and their time. Therefore, if for any reason a client is unable to make their appointment, please contact us to cancel the appointment with at least 24 hours of notice.
Cancellation Fees
Cancellations without a 24-hour notice will incur a $50 fee. This fee will be charged to the credit card on file. Clients incurring the short-notice cancelation/no-show fees will need to secure future appointments with a 50% deposit.
Cancellation Fees
Cancellations without a 24-hour notice will incur a $25 fee for aesthetician services and $50 fee for RN/APRN services. This fee will be charged to the credit card on file. Clients incuring the short-notice cancelation fees will need to secure future appointments with a 50% deposit.
Late Policy
If a guest is 15 minutes late, they may be asked to shorten their service time, or be asked to reschedule their appointment to another time.
Payments
We accept all major credit cards, Care Credit or cash.
Nonadherence to Policies
We reserve the right to require payment in full at the time of booking appointment from any client(s) that repeatedly violates the above stated policies. In this event if a client proceeds to no show or cancels less than 24 hours, then 100% of service fee will be charged to the credit card on file. At that time the client will be dismissed from future services at Essence Med Spa.
Children
Our patient’s safety is our primary concern. To ensure a successful injection or facial experience, our policy does not permit children in any treatment room.
TCR Approved
By entering your phone number, you are agreeing to receive text messages from us. Message rates may apply. You can reply STOP at any time to opt-out.
No mobile/ Email information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Refund Policy
• Once services are purchased, they are non-refundable. However, unused service values can be applied as a credit toward other services at our spa.
• Skin care product sales are final.
• All injectable treatment sales are final; refunds or credits cannot be offered once treatment is completed.
Refund Policy
At Essence Med Spa, we strive to ensure your satisfaction with our services. However, please note the following regarding refunds:
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